Archive for the ‘Outsourcing IT’ Category

 

Executives Give Clues Before Firing IT Firms

Not all top-level executives, owners, and other decision makers are pleased with their outsourced IT firm. What signs should a service provider notice? Continue reading ‘Executives Give Clues Before Firing IT Firms’


Stop Paying Outsourced IT by the Hour!

Too many organizations hire outsourced IT companies and pay them by the hour. If you pay an hourly rate, what is the IT company incentivized to do? If you said, “take longer,” then you are exactly right.
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Avoid a major pitfall of outsourcing your IT services

Most organizations outsource IT at least some of the time, and some outsource 100% of their work.

When your organization outsources the IT support, without the appropriate checks and balances, the tactic of “put out the IT fires but don’t prevent the fires” can get out of control.  Look at the vicious cycle below:

  1. Continue reading ‘Avoid a major pitfall of outsourcing your IT services’

Are IT professionals afraid to make important IT recommendations to their boss?

When I ask IT professionals why their users have blank passwords or use words like “password” for their password, the IT professional explains “my boss told me I had to leave it that way!”

The same goes for restricting Instant Messenger, or blocking web streaming sites that allow users to watch video and eat up the organization’s precious bandwidth. Then there are the issues of employees bringing in personal notebooks and connecting them to the network without any prior anti-virus checking.

Continue reading ‘Are IT professionals afraid to make important IT recommendations to their boss?’


Avoid Pitfalls of Outsourcing IT

Do you outsource IT? As I performed a recent IT Vital Systems Review at “Company A” – one of your peers – I was appalled.  The CEO and executives have relied for years on an outsourced firm that has offices nationwide. On the day of the review to the company, their representative showed up sloppily dressed and thirty minutes late. The anti-virus package reported 6 viruses and some patches were more than six years out of date.

Continue reading ‘Avoid Pitfalls of Outsourcing IT’