Archive for the ‘Save time’ Category
Your customer service experiences
When you, as an executive, have to call customer service or technical support do you ever feel frustrated? I know the answer of course, and it is interesting to examine why. Here are some examples:
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IT professionals–tell us when you finish
Amazingly enough, this is one of the most common complaints I hear about IT professionals: “I asked them to do such and such, and I waited a long time, and never heard from them. I was more and more frustrated every day! I finally asked them and they said they had completed the task a long time ago. Why in the heck couldn’t they have told me it was fixed?”
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If you accept credit cards-simplify PCI-DSS
If your organization accepts credit cards, you are required to comply with PCI-DSS (Payment Card Industry Data Security Standards). This can seem ominous, so here are some tips to help you. Continue reading ‘If you accept credit cards-simplify PCI-DSS’
Save money – protect your servers from heat
In a data center, the temperature should remain a constant temperature of 70-74 degrees Fahrenheit (21-23 degrees Centigrade) for the best system reliability and comfort levels. Many of the organizations I audit have servers running very hot—especially in the summer months.
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Do you believe in human multitasking?
Can you, or your workers, really be productive doing more than one task at the same time? Checking e-mail while talking on the phone for instance?
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Interruptions destroy productivity
We live in this modern world of e-mail, text messages, and social media and the constant interruptions can be devastating.
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Executives, does your e-mail address end in AOL?
Three different highly respected business professionals communicated with me today and each of them made comments along the lines of, “Oh—that CEO is so far behind in technology that their e-mail address ends in AOL!”
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When will tech become truly user friendly?
I used a wonderful ATM in Santa Barbara recently. The main screen had a space for your PIN and the buttons for $20, $40, $100, etc. All the customer needs to do is touch 4 keys for the pin and 1 key for the amount requested and DONE! No “Enter” key. Out pops the cash! So easy.
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Banks suggest you dedicate one PC for online banking
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